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He had provided all necessary details from the bank to the casino’s security team. The complaint was ultimately rejected due to the player’s lack of response to the casino’s requests for information. The casino had offered to process a refund once the player provided the necessary wallet details. The player from India experienced difficulties withdrawing funds from the casino. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions.
The player from Kenya had been waiting for a withdrawal, but the 1win website failed to send the withdrawal code to his email address. He had confirmed that his email was correct, the customer care had been unresponsive, and there was no active bonus involved. However, due to his lack of response to our further queries, we were unable to proceed with the investigation or provide potential solutions to his issue. The player from Argentina had been waiting for a withdrawal when his account was surprisingly blocked after he submitted KYC documents.
Player’s funds are missing after failed withdrawal.
The Complaints Team attempted to gather more information but ultimately could not proceed due to the player’s lack of response. The player from Neuquén faced difficulties with a withdrawal from the casino, having waited a day without receiving any funds. The Complaints Team attempted to gather additional information from the player regarding account verification and the nature of the winnings but received no response. As a result, the investigation could not proceed, and the complaint was rejected due to a lack of communication from the player. The player from Nigeria had requested a withdrawal less than two weeks prior to submitting this complaint. The issue was resolved after the player confirmed that the withdrawal had been received.
Player’s account has been closed unfairly.
After she won €1100 and tried to withdraw, the casino had requested additional information about the disposable cards she had used for transactions. Even though she provided the requested information, the casino had blocked her account for alleged fraud. The player had contacted the Complaints Team for assistance, and the casino eventually unblocked her account and confirmed that the withdrawal was available. However, her withdrawals had remained pending, and the casino did not respond to further inquiries about the delay.
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However, they didn’t provide any evidence to support their claim. The casino agreed to refund the player’s balance and asked for his crypto wallet details. The player, however, didn’t use crypto and asked for an alternative payment method. Despite multiple reminders, the player failed to provide the requested information, leading to the rejection of his complaint. The player from India was unable to access his 1win account, and an estimated Rs. 60,000 worth of funds were stuck in his account.
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The player expressed frustration over the delay and lack of response from customer support. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to insufficient information. The player from India deposited 90,000 INR on June 13, which did not reflect in his balance. After providing all required documents, the casino blocked his account without crediting the deposit. Despite multiple contacts with support and the VIP manager, he did not receive assistance or access to his funds.
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We had reached out to the player for more details and extended the response time by 7 days. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The player from Mexico, despite having previously made successful withdrawals after verification, was accused by the casino of breaching its rules without being provided any evidence. He deposited Mex$9,400 and was unable to withdraw his winnings of Mex$10,000 after verification. After our intervention, the casino reactivated the account and allowed the withdrawal. The player confirmed receipt of his funds, resolving the issue.
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Although it seems as though this issue has been resolved, the complaint was rejected because the player didn’t respond to our messages and questions. The player from South Korea has applied for a withdrawal many times. The player gambled away his winnings and later stopped responding to our questions and comments, so we had to reject the complaint. The player from India discovered an error in their email address on 1win Casino and has requested support to change it.
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- The player from Brazil requested a withdrawal from the casino, unfortunately, the withdrawal wasn’t processed yet.
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- The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team.
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- The player from India, a VIP at 1win casino for 7 months, had a withdrawal pending since June 28.
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The complaint was marked as resolved after the player acknowledged receipt of the funds. The player from South Korea faced a significant delay in withdrawing funds since August 6th, with the casino placing the withdrawal on hold for account authentication. Following the intervention of the Complaints Team, the player’s account verification was completed, and the withdrawal was successfully processed.
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After a prolonged verification period, the player’s account was reactivated, and he requested compensation for the delay. The casino denied any promise of a voucher, and the player then requested to mark the complaint as resolved. An Indian player had encountered an issue with the 1win app where money had been deducted due to a technical problem with the game. The casino had refused to refund the amount, claiming it was a bet placed by the player, which they denied. The player had been asked to provide more information and betting history for further investigation. However, the player had failed to respond to our messages and questions.
The player from Mexico is experiencing difficulties withdrawing his winnings. The player from India has deposited money into his account, but the funds seem to be lost. Subsequently, the player is experiencing difficulties withdrawing their winnings. The player from India was experiencing difficulties withdrawing their funds. Two years later, we were contacted by the casino representative to reopen the complaint. The casino provided the evidence the money were sent to the player, however the player didn’t respond to our messages.
The player’s withdrawal is delayed.
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The Complaints Team extended the response time by 7 days to allow her to provide additional information. However, due to a lack of response from her, the complaint could not be investigated further and was rejected. The player from Argentina had made 12 withdrawals from the casino to Binomo, but only 9 had been received.
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- The player’s account was then blocked because the casino claimed that the player’s account was linked to other accounts by multiple factors.
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- The player from India faced a 10-day delay in processing a withdrawal and had submitted the required documents along with a selfie for verification.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Colombia has requested a withdrawal one day prior to submitting this complaint. The player from Croatia has their account blocked and their winnings confiscated. The player from Russia had experienced difficulties withdrawing his funds from an online casino.
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The player from India submitted a withdrawal request less than two weeks prior to contacting us. We rejected the complaint because the casino clarified it was sports betting related. The player from Peru submitted a withdrawal request less than two weeks prior to contacting us.